Head Of Student Experience

Head of Student Experience

Certain Advantage is hiring for a Head of Student Experience in Hull. The role is on a permanent basis on a hybrid basis.

The Company

We’re working with a business that’s a leading Further Education client in Hull

The Role:

You will lead your teams to deliver exceptional customer service that consistently surpasses customer expectations. Additionally, you will be involved in developing and executing a comprehensive strategy that enhances every stage of the learner experience-from initial contact within the Further Education establishment through to post-progression support.

Key Responsibilities

• Drive customer service within the Further Education establishment
• Help with Admissions and careers advice
• Supporting with audit and inspection
• Seek feedback and act upon it
• Recruit, manage and monitor performance
• Deliver results against service level agreements
• Dealing with complaints and compliments
• Working to strict budgets

£42,104

The Individual

• Qualified to degree level
• Previous experience in safeguarding training
• Previous knowledge of FE Sector
• Able to demonstrate improving quality of service and raising standards
• Worked to Ofsted inspections in previous roles
• Excellent leadership and problem-solving skills
• Excellent networking skills

Working with Certain Advantage

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