The Challenges Faced
by the Nationwide team
- Inconsistent contingent hiring process across multiple sites
- An unwieldy supply chain with inconsistent rates and terms
- Significant administrative burden with over 25,000 agency invoices per annum
- Limited company contractors were supplied on hourly rates resulting in poor cost control
- Direct supply for DRC workers running at only 25%
- No technology solution to oversee the contingent workforce programme
- Lack of compliance for both workers and suppliers
- 60% of existing supply chain identified as not fully compliant
- Inconsistent performance across the supply chain
The Advantage Solutions
- We embedded a dedicated and scalable onsite team to manage the full recruitment lifecycle for all non-permanent requirements throughout the UK
- We conducted a number of tender exercises, rationalised the supplier base, and renegotiated contracts and margins
- We negotiated the transfer of all limited company contractors to day rates
- We increased direct sourcing level for DRC workers to 85%
- We researched and project-managed the implementation of industry-leading VMS technology
- We introduced comprehensive compliance training for all suppliers
- We implemented a robust compliance audit system and completely overhauled the compliance and onboarding process for contingent workers
- We developed and embedded a quality control programme to support the management of the supply chain, including formal performance metrics, regular supplier meetings, reviews and audits
- We also introduced supplier penalties for not meeting agreed performance levels
The Results
- Full onboarding and offboarding service
- Standardised processes, procedures and controls
- Continuous improvement in time-to-hire metrics
- Significant savings through the standardisation of contracts and terms
- New supplier framework offers Nationwide greater flexibility, more diversity and access to a wider talent pool
- Single, consolidated weekly invoice/purchase order
- Cost savings of £250k per annum on limited company contractors alone
- £1m annual savings on DRC workers
- Much better visibility of workforce and more control over contingent labour usage
- Provision of performance metrics and improved MI to support forecasting and financial decision-making
- Supplier and contingent worker compliance approaching 100%
- Significant improvement in performance and quality levels across the supply chain
Thanks to our initiatives, Nationwide was able to reduce/control costs, increase visibility through detailed MI, and mitigate business/compliance risks.
In addition, the overall improvement in agency quality, candidate and supplier engagement, and an improved interview process has resulted in greater retention levels of a higher calibre workforce across the business.